Frequently Asked Questions

General FAQ's | Report Abuse FAQ's | Job hunter FAQ's | Employee / Ambassador FAQ's | Employer FAQ's

General FAQ's

1. Why TheCareerMole.com?

2. What does BETA mean?

3. How does TheCareerMole work?

4. What is an employee referral scheme?

5. Is my personal information secure?

6. Will my identity remain anonymous?

7. It sounds too good to be true - what's the catch?

8. How does TheCareerMole make money?

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Report Abuse FAQ's

1. I believe I have been contacted by a headhunter / journalist / someone other than a genuine candidate. What should I do?

2. I found inappropriate or false content/activity in a members' profile. How can I complain?

3. Someone on TheCareerMole.com is being too persistent, what can I do about it?

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Job hunter FAQ's

1. Why should I use TheCareerMole?

2. How do I contact employees?

3. How much does it cost?

4. What are Platinum Members?

5. Who will see my personal details?

6. Why can't I upload / attach my CV?

7. Are my personal details confidential?

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Employee / Ambassador FAQ's

1. Why should I register?

2. How can I let job hunters contact me?

3. How much does it cost to register as an employee?

4. Will my real name be published to TheCareerMole members?

5. How can I stop poor quality, unsuitable candidates contacting me?

6. Can I stop people from contacting me completely?

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Employer FAQ's

1. Why should I use TheCareerMole?

3. How can I update my company logo and information?

4. Do I control my level of involvement?

5. Is there a risk disgruntled employees will harm my brand?

6. How many employees do I need to make available?

7. Will my employees be more likely to leave if I use this service?

8. Can I control which employees represent my company?

9. Are employees actually screening and selecting candidates?

10. Do I control who can post jobs?

11. Will my employees be swamped by candidate applications?

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General FAQ's

1. Why TheCareerMole.com?

Just in case the names needs some explanation — The Career Mole was selected because we're helping people access truly useful and insightful career information about the companies, careers and jobs they are thinking about applying to, before they commit to the application and interview process. This transparency will help candidates make more informed career decisions and apply to the right job. When they are ready to apply, job hunters can invite real company employees to support and refer job applications to the company’s internal recruitment process. Employers maximise direct recruitment by engaging their existing employees to help refer and recruit the best candidates.

Job hunters – introduce yourself and build relationships with real company employees who have first-hand experience of the work and careers that interest you. Get direct answers to the questions that matter most to you. Make better career decisions and find the right job and company for you. Register now.

Employees – review and evaluate candidate fit to your company. If there is a good match, support candidates through your employer’s recruitment process. In return you gain experience mentoring and coaching individuals and boost your own professional reputation as a people developer. Your employer may also recognise your contribution to recruitment through referral rewards. Register now.

Employers – engage, attract and recruit the best talent and make the transition to web 2.0 in a manageable, risk free way. Maximise direct hire and employee referral volumes. Learn more about our zero cost trial and recruit for free.

2. What does BETA mean?

TheCareerMole.com BETA means the site is in the final stages of testing so you may come across some minor glitches. TheCareerMole is safe and secure to use and ready for public consumption but we are constantly making changes and improving based on feedback we get from you. We welcome your suggestions, criticism or feedback as it helps us improve.

3. How does TheCareerMole work?

It'ss quick, easy and intuitive for candidates, employees (‘Ambassadors’), and employers. Watch the how it works video here, and learn more about the benefits of direct job applications and employee referral here.

4. What is an employee referral scheme?

An employee referral scheme is a recruitment method whereby an employer offers existing employees a referral bonus for each candidate they refer to the company's recruitment process who is subsequently hired. Bonuses vary and are defined by each individual employer. They can range from simply recognition and thanks, to financial bonuses or prize draws. Check your intranet or ask your HR department if you have a referral policy. TheCareerMole is not a middleman - we do not pay referral bonuses - we just help you to earn them from your employer.

Recruitment via an employee referral scheme is more efficient and effective than traditional recruitment simply because there is no middleman or broker between the job hunter and the corporate recruiter. Learn more or register now.

5. Is my personal information secure?

Yes. We use secure SSL encryption technology to secure online transactions. When you see the padlock icon in status / address bar, SSL encryption is activated, and your data is secure.

6. Will my identity remain anonymous?

Yes. We will never display your real name. As a candidate or employee it is up to you to decide when and who to share your full name with.

Candidates note that when introducing yourself to a company employee, you agree to them having access to your CV, including your full name.

7. It sounds too good to be true - what's the catch?

There isn't one. We believe that applying for jobs directly is the best way to apply. There is no substitute for speaking to people - real employees - who have firsthand experience of the job and careers that interest you. TheCareerMole.com is not an agency or middleman. We do not have an expensive sales force working on commissions. We simply provide a place for job hunters to make direct contact with employers as part of a superior recruitment process.

8. How does TheCareerMole make money?

From our employer partners who use the site to attract and recruit talent directly via employee referral, at significantly reduced costs, compared to other traditional methods. Employees use the service for free and we do NOT take a slice of referral bonuses, you're doing the work, you're earning the reward. Candidates join for free and get three free Contact Credits used to contact Moles (new credits are 99p each which stops people from blanket applying to all companies).

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Report Abuse FAQ's

1.I believe I have been contacted by a head-hunter / journalist / someone other than a genuine candidate. What should I do?

Reject their introduction immediately - they will no longer be able to contact you - and email reportabuse@thecareermole.com. We take inappropriate use of TheCareerMole.com very seriously. Misuse will result in immediate termination of membership. We will report all organisations abusing the platform and work with our employer clients to put an end to any misuse. You should also report the organisation who has tried to contact you in this manner directly to your employer so they can take appropriate action.

2. I found inappropriate, false or illegal content/activity in a members' profile. How can I complain?

Please email reportabuse@thecareermole.com immediately with details of the members’ profile if you find any illicit content within TheCareerMole.Com. We ensure to delete/block the inappropriate content within 48 hours after reviewing.

3. Someone on TheCareerMole.com is being too persistent, what can I do about it?

In this situation, we suggest you contact them directly raising this as an issue and ask them to be more patient. If you feel their behaviour continues to be inappropriate you can choose to terminate your relationship with the individual and they will no longer be able to contact you. Login, click on 'Referrals' link and reject the individual. The system will prevent them from contacting you. If a problem still persists, email reportabuse@thecareermole.com and we will investigate and take appropriate action including terminating their membership.

Job hunter FAQ's

1. Why should I use TheCareerMole?

• Because life's too short to be hassled and hounded by over-zealous recruitment consultants with ‘fantastic opportunities’ which you aren’t allowed to see before you send them your CV
• Because you know which company you want to work for next
• Because you know which companies and opportunities you’re interested in and suited to
• Because you want to get ahead as quickly as possible so finding the right job is crucial
• Because you spend most of your life at work (sad but true!), you need to make sure you are in the right job

TheCareerMole provide you with access to the information and contacts you need to make the right decisions and apply to the right company and job for you.

2. How do I contact employees?

That’s easy. Register, login, create your CV and then find an available Employee inside the company, department and preferably role that you are interested in (You have to login to search Employee Profiles). Don’t forget to read each employee’s “Ideal Candidate” requirements to see if you are relevant and suitable. Once you’ve decided which employee to contact, simply click on ‘Contact this Mole’.

If the employee agrees to support and your application, you are free to contact the employee directly and prepare for the application and interview process.

The process is quick and easy! Watch the how it works movie here or register now and get started.

3. How much does it cost?

Nothing. Zero. Nada. Join now for free. Create your CV and start contacting employees straight away using your three free ‘Contact Credits'. Contact Credits cost £0.99p thereafter and can be purchased in bundles at discounted prices.

Free Candidate Members can contact one employee at a time and invite them to refer job applications. If you want to contact multiple employees at a time you must be upgrade to Platinum membership (£4.95 GBP).

4. What are Platinum Members?

Free Members can upgrade to Platinum Membership at any time for £4.95. Platinum Members can contact unlimited employees at any time providing they have sufficient Contact Credits. When you upgrade you also receive two free Contact Credits.

5. Who will see my personal details?

Only the employees you personally choose to contact will see your name and CV. If the employee agrees to sponsor you, your details may also be submitted to their employer to which you would like to apply. By contacting an employee, you agree to your CV being sent to the employee and their employer as part of the recruitment process.

6. Why can't I upload / attach my CV?

Completing your online CV is the first part of the selection process. If you can't take the time to complete it you probably shouldn’t be applying to these companies. The CV template gives employees all the information they need to assess you against other candidates and evaluate you against their company's criteria and is a fundamental part of the candidate quality and screening process.

7. Are my personal details confidential?

Yes. We do not take any risks with your personal data and it can only be viewed by you. Your full name and CV can only be viewed by the employees you choose to contact. You can opt to grant specific companies’ access to search your CV but you are in control of your data at all times. We will not distribute it unless you instruct the system to do so.

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Employee / Ambassador FAQ's

1. Why should I register?

• Because your company is always asking you to refer and recruit your friends but you don’t know anyone suitable to refer
• Because your knowledge, experience and insights about your company and career and job will help job hunters targeting your company make informed career and find the right job for them
• Because being an ambassador for your company - actively helping the recruitment effort – is good for your professional reputation and career progression
• Because you enjoy mentoring and coaching people and meeting new people

We know recruiting and referrals comes second to your own day jobs and careers, which is why we’ve developed the service to require minimal input from employees. After taking a couple of minutes to register and finish your employee profile you walk away and carry on with your day job, only reacting and logging in when a suitable candidate contacts you. With very little invest in time and no cost you could soon be contacted by candidates you can refer and recruit for your company so why not register now.

2. How can I let job hunters contact me?

Register, log in and update your Employee Profile – the more useful your content, the more likely you are to be contacted.

It only takes a minute - register now.

3. How much does it cost to register as an employee?

Nothing. The service is free to use for company employees.

4. Will my real name be published to TheCareerMole members?

No. We will only publish your 'screen name' on TheCareerMole. Only you can reveal your real name to other members, if you choose to do so.

5. How can I stop poor quality, unsuitable candidates contacting me?

Simply complete your ‘Ideal Candidate’ requirements: i.e. the minimum requirements that candidates must meet before they can contact you. The system will automatically reject unsuitable candidates on your behalf. The more detail you provide, the more relevant candidates will be to you.

6. Can I stop people from contacting me completely?

Yes. Login and manage your availability to refer on your homepage. Simply click on ‘Available to refer Yes/ No’ to change your availability.

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Employer FAQ's

1. Why should I use TheCareerMole?

• Because you want to reduce your dependency on agencies
• Because you want to maximise direct hire recruitment
• Because you already have an employee referral scheme and want to maximise volumes
• Because you want to open new lines of communication with your future employees who have grown up on the internet
• Because you want to start using web 2.0 recruitment platforms to attract, engage and recruit talent

TheCareerMole is a social network designed specifically for recruitment that makes the adoption and transition to web 2.0 accessible, manageable and risk-free. Think of it as Facebook meets LinkedIN meets Jobsite meets CV search all in one.

2. How do I register / recruit using TheCareerMole.com?

Send an email to employers@thecareermole.com with your name, title, company and brief note about your role. We'll be in touch to get setup. We offer all employers a fully managed service. You choose which package best suits your needs – pay per post or an annual subscription with unlimited job postings. Once setup, simply email us your jobs. We’ll publish them and invoice you.

Bring your employer brand to life using TheCareerMole.com by creating experiences online that allow future employees to experience what it will be like to work within your company, before they apply directly on TheCareerMole.com. Learn more.

3. How can I update my company logo and information?

Send an email to employers@thecareermole.com with your name, title, company and brief note about your role. Once we have validated you own and have the authority to modify the content we will make the necessary changes.

4. Do I control my level of involvement?

Yes. As a Community Partner, you have complete control over your presence, from your company brand to who can post jobs and be contacted by candidates. While the dialog between candidates and employees remains confidential to promote open and honest dialogue, you control and manage your brand and your level of activity and involvement according to your current recruitment needs.

5. Is there a risk disgruntled employees will harm my brand?

No. There will always be some negative remarks but this should be welcomed as healthy debate. Forward thinking employers embrace the conversation and respond positively. Listening and participating with your current and future employees will have a greater positive impact on your brand than a few dissenting voices could have. In the long term, more damage will be done by not engaging with the community.

6. How many employees do I need to make available?

That is entirely up to you. You may want to nominate your HR team only, or you may include line managers and other nominated employees. You can choose as many employees as you want to represent your company. However, if your company is represented by a wide cross section from, you provide potential candidates with a diverse pool of people, increasing the likelihood that job hunters can make contact with some one relevant to their background, culture and career ambitions.

7. Will my employees be more likely to leave if I use this service?

No. Using TheCareerMole.com will lead to a net inflow of people. Empowering your employees to play an active part in your recruitment agenda will increase engagement and loyalty to your company and differentiate your company brand as a forward thinking innovator.

8. Can I control which employees represent my company?

Yes. You can nominate and manage all of your registered employees and deactivate as required. You may want to have only your HR team available, or you may include line managers and other nominated employees. You can choose as many employees as you want to represent your company. However, if your company is represented by a wide cross section from your company, you provide potential candidates with a diverse pool of people and increase their chances of making contact with someone most relevant to their background, culture and career ambitions.

9. Are employees actually screening and selecting candidates?

No. They simply attract potential candidates and conduct a preliminary review of the candidates’ credentials and fit to the company and culture. You should have an internal referral policy which clearly communicates to employees their responsibilities, both in terms of your minimum requirements and diversity. Candidates ultimately referred to your recruitment process must still go through the normal application and interview process. TheCareerMole.com is a tool to attract talent and boost the relevance and quality of your pipeline.

10. Do I control who can post jobs?

Yes. Role based permissions control which of your employees can publish jobs for your company.

11. Will my employees be swamped by candidate applications?

No. Built in controls minimise the amount of time spent away from their day jobs: Each employee can only interact with one candidate at a time. Electronic filtering automatically rejects inappropriate candidates. Relevant candidates trigger a notification to be sent to employees who then react and login to the website.